Street Art Museum Tours offers excellent services with high reviews. In order to maintain our high-quality service, we need to share and have our guests’ agreement for the following terms and conditions.

The Short Version

Street Art Museum Tours is not responsible for no shows or late arrivals. Please book a tour with sufficient time to arrive. Please check the meeting point information on our tour pages to know where to meet us.

*If you arrive more than 5 minutes after the meeting time, we will, unfortunately, have to start the tour without you.

Cancellation fees are as follows:

24 hours before the tour date: full refund of tour fees minus any processing fees.

We cannot accept cancellations after the tour start time and we offer no refund in that time frame

Please note, due to the cost of online payment providers any refunds for cancellations will exclude a processing fee of 10% of the total refund amount. Payment processing may take 5-7 business days to credit to your account.

The tours run on a pre-determined schedule and the participant is responsible for keeping up with the tour. We are not responsible for a participant’s physical condition or choice of attire that may affect his ability to keep up. We may walk about 2 or more kilometers.

Changes to tours and spots we visit may occur due to schedules of the museums, public holidays, weather conditions, and other unforeseen circumstances. Applicable substitutions will be made in this case.

There are no free participants (except children under 2 years old). We must abide by this condition to ensure that everyone’s experience is respected.

The Long Version

1.Payment

In order to confirm your booking, all fees associated to the service must be paid at the time of booking. If we do not receive all payments due in full, your place will not be guaranteed or reserved.

2.Cancellation fees

24 hours before the tour date: full refund of tour fees minus any processing fees.

Street Art Museum Tours is not responsible for cancellation conditions or fees imposed by third party tour agency or any other company through which service was booked.

Please note, due to the cost of online payment providers any refunds for cancellations will exclude a processing fee of 10% of the total refund amount. Payment processing may take 5-7 business days to credit to your account.

3.Limitation of Liability / Concerning Force majeure

Street Art Museum Tours and / or its guides are only a provider of service and are not responsible for theft or bodily harm or delays in arrival to booked service, that a participant may suffer during, before or after a tour resulting from events beyond our reasonable control, including but not limited to: acts of God, labor disputes or disruptions, riots, earthquakes, weather conditions, floods or acts and restraints imposed by government authorities. It is the participant’s responsibility to ensure that he has proper insurance to cover injuries or illnesses. We shall not be liable for loss of enjoyment.

Participants agree not to sue Street Art Museum Tours in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with a service provided by Arigato Japan Food Tours. This includes, without limitation, accidental or intentional bodily harm or illness and any emotional distress.

Concerning weather conditions

Street Art Museum Tours conducts all services regardless of weather conditions. If we deem it necessary to terminate a service for cause of weather prior to the tour, we will refund you the tour fees minus any processing fees.

Concerning physical requirements

Street Art Museum Tours is not responsible for the participant’s physical condition. Our services include walking within the service’s time frame. In the interest of all participants and to ensure a proper experience for all participants, Street Art Museum Tours reserves the right to terminate our obligation and agreement towards a participant who finds that he or she is unfit for the service and this, without a refund. It is the participant’s responsibility to be aware of the service’s nature upon reserving said service.

Concerning Changes and Substitutions

Changes to tours and spots we visit may occur due to schedules of Museums, public holidays, weather conditions, and other unforeseen circumstances. Applicable substitutions will be made in this case.

Street Art Museum Tours and its guides reserve the right to accept, refuse, or withdraw any participants that are unfit to take the tour for any reason.

For a more personalized service or pace, please consider a private tour.

4.Damages and legal liability

The participant is responsible for any costs associated with the damages he or she has caused. The participant must make full payment for damages as soon as possible to the party or parties who have suffered said damages. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

5.Termination of agreement

Street Art Museum Tours reserves the right to terminate a person’s participation in any of our services or terminate any prior agreement should the participant break any local laws or regulations as put in place by the United States of America authorities or any other private entities governing a private sector or property. We reserve the right to expel any participant from any service and/or terminate any obligations we may have towards a participant who is intoxicated, acting belligerently, endangering others or behaving in a way which may tarnish or act upon Street Art Museum Tour’s reputation or cause distress to third parties, participants and/or individuals.

Current Update: Booking Change and Credit /Refund Requests

If you have a confirmed booking with us and need to postpone, reschedule, or cancel please contact us directly here. advencreative@outlook.com

Kindly contact us via email to reschedule your booking.